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These terms set out how your zoya999 account works — what we provide, what you're responsible for, and how disputes are handled. Access and use of this platform depends on your local law and eligible regions; read through these terms before you open an account so there are no surprises later.
These terms apply to every interaction you have with zoya999 — from the moment you open an account to every session in the lobby, every transaction through your wallet, and every request you send to support. They are not a summary; they are the full agreement between you and us. Your wallet activity — whether you fund it via bKash, Upay, or Bank Transfer — is governed by these terms alongside the payment instructions shown during each transaction. We do not override those instructions, but these terms define what happens if something goes wrong: how we investigate, what records we keep, and how you can raise a dispute. Where local law in Bangladesh affects what we can offer or how an account operates, that law takes precedence. Eligibility and access depend on your jurisdiction; if you are unsure whether access is permitted where you are, check with a local legal adviser before continuing. We will always show the current status of your account — active, restricted, or under review — inside your account dashboard after login. Nothing in these terms should be read as a promise of uninterrupted access; we reserve the right to suspend or close accounts that breach these conditions, and we will notify you of any such action through the contact details registered on your account.
bKash deposits and withdrawals fall under these terms and the transaction instructions shown at the time of each transfer.
Upay wallet activity is recorded against your account and subject to the dispute process described in these terms.
Bank Transfer transactions are logged in your account history and covered by the same investigation procedure as other payment methods.
Not every situation falls neatly under one rule. This comparison lays out the four areas these terms directly govern so you know exactly where to look when a question comes up.
Registration, login, password changes, and account suspension are all covered. The steps for each action are shown inside your account settings; these terms explain the conditions under which we can restrict or close access.
All wallet credits and debits — whether via bKash, Upay, or Bank Transfer — fall within scope. Third-party payment providers operate under their own terms, but your transaction record on zoya999 is our responsibility.
Game content from PG Soft, Microgaming, Spadegaming, and Habanero is subject to each studio's own content licence. We make those titles available in the lobby; the underlying game rules are set by the studio, not by us.
Links to external sites, third-party tools, or services accessed outside zoya999 are not governed by these terms. We are not responsible for the practices or content of any external destination.
These terms are not one-sided. You have practical actions available to you at any point — and knowing them matters more than reading the fine print. Your account dashboard shows your full transaction history after login; that is the first place to check if a balance or a result does not look right. If you find a discrepancy, the correction process starts with a support request, not a chargeback through your payment provider. To update personal details — email address, phone number, or the mobile wallet number linked to your account — go to account settings and follow the fields shown there. We verify changes to payment details before they take effect, so allow time for that step. If you have a question about how a specific rule in these terms applies to your situation, you can raise it directly through live chat or email support. We aim to give a substantive reply, not a form response.
Your full transaction and bet history is available in the account dashboard after login. Check it before raising a dispute.
Update your registered email, phone, or linked wallet number in account settings. Payment detail changes go through a verification step.
Send a direct question about any clause in these terms through live chat or support email. Reference the section you are asking about for a faster reply.
For anything that cannot be resolved through self-service — a frozen wallet, an unresolved transaction, an account restriction — contact support with your account ID and the relevant transaction reference.
If a specific clause in these terms raises a question, or if an account action does not match what is described here, these are the three ways to get a response from us.
Start a chat from any page on zoya999. Mention the terms section you are asking about and your account ID so the agent can pull up the right records straight away.
Send your query to our support address listed on the contact page. Include your registered email, the relevant transaction reference, and the clause number if you have it.
Many terms-related questions — account status, transaction records, wallet balance — are answered directly inside your dashboard after login without needing to contact support at all.
Transparency about how we store and protect your information is part of what these terms commit us to. Here is what that looks like in practice.
Your account credentials are stored using standard encryption. If you suspect unauthorized access, change your password immediately in account settings and contact support with your account ID and the approximate time of the suspicious activity.
We use session cookies to keep you logged in and to remember your lobby position across visits. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how the site functions on your device.
Transaction records and account activity logs are retained for the period required by applicable law and our internal audit process. You can request a summary of your account data by contacting support with your registered email address.
To request correction or deletion of account data held by us, send a written request through email support. We will confirm receipt and respond within the timeframe set out in applicable law for your eligible region.
Short answers to the questions we hear most often about how these terms work in practice.
Access and eligibility depend on your local law and the eligible regions defined in our policy. If you are in Bangladesh and your jurisdiction permits access to this platform, these terms govern your account. When in doubt, check the eligibility section in your account or ask support.
Start by checking your full transaction history in the account dashboard after login. If the record does not match what you expect, raise a dispute through live chat or email support. Include your account ID and the transaction reference so the team can investigate the specific entry.
We can update these terms, and when we do, we will notify you through the email address registered on your account. Continued use of the platform after a notified update means you accept the revised terms. The current version is always available on this page.
Go to account settings and follow the payment details section. Changes to a linked wallet number go through a verification step before taking effect. If you run into an issue during that step, contact support with your account ID and the new number you are trying to register.
Suspension means your account access is temporarily restricted, usually because of a terms breach or a security flag. We will notify you at your registered email with the reason. To request a review, contact support — provide your account ID and any context that addresses the reason given.
The game rules themselves are set by each studio — PG Soft, Habanero, Microgaming, and Spadegaming each publish their own mechanics and return information where required. Our terms cover how those games are made available in the lobby and how winnings are credited to your wallet.